Answered By: Laura Sider
Last Updated: Feb 25, 2019     Views: 2241

Q: I've used VPN in the past to access e-resources, but it isn't working now.
Answered by: Laura Sider

If you have recently had a change in status, such as graduating from Yale, you may no longer have access to VPN.* ITS maintains a page that describes important changes to your Yale accounts following graduation. 

If you are unsure if you are eligible for a NetID, check here for more information about NetID management.

If you have a NetID, and you are now experiencing problems with VPN (for example, you might now see the message "Authentication failed"), there are steps you can take that should fix the problem. This problem seems to be prevalent in some Mac operating systems and mobile devices such as iPhones, iPads and Androids.

iPad and iPhone users: Use Cisco AnyConnect for iOS4.x and above. ITS maintains more specific help information.

Android users: Hardware-specific Cisco AnyConnect clients exist for many of the newer Android models.  Once the app is downloaded, enter “access.yale.edu” in the Server Address field.

Other computers: Start your session at http://access.yale.edu Run the VPN update so that you have the most recent VPN version. This should fix any issues.

If you are still having problems with VPN or your NetID please contact ITS:

ITS Help Desk

Phone: (203) 432-9000

Email: helpdesk@yale.edu

*Please note: Your VPN is active for several months following graduation.

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