Answered By: Jenn Nolte
Last Updated: Mar 09, 2017     Views: 1476

Q: I've used VPN in the past to access e-resources, but it isn't working now.
I have used VPN successfully in the past to get access to library e-resources from home. It has stopped working and I don't know why. How do I fix this?
Answered by: Jenn Nolte

If you have recently had a change in status, such as graduating from Yale, you may no longer have access to VPN.* Once you have left Yale, your netid will be turned off, and you will no longer be able to use VPN. If you received a notice from ITS that you will no longer have a Yale NetID and you think this is an error, you should contact ITS to request access (see the end of this message for more ITS contact information). 

If you are unsure if you are eligible for a NetID check here for more information about eligibility rules.

If you have a NetID, and you are now experiencing problems with VPN (for example, you might now see the message "Authentication failed"), there are steps you can take that should fix the problem. This problem seems to be prevalent in some Mac operating systems and mobile devices such as iPhones, iPads and Androids.

If you are still having problems with VPN or your NetID please contact ITS:

ITS Help Desk

Phone: (203) 432-9000

Email: helpdesk@yale.edu

*Please note: Your VPN is active for several months following graduation.

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