I'm receiving an error message when I try to login to in Capital IQ - what should I do?

Answer

First, make sure you are connected to the Yale network.

If you are off-campus, this means connecting to the Yale network using Cisco Anyconnect VPN client. If you are on campus, use the Yale Secure wifi network.

If you have confirmed that you are on the Yale network and are still seeing an error message, try one of the following:

For complete instructions on how to clear your cache and cookies see the relevant help pages online:

  • Try logging in on a different browser 

If you are still seeing an error message, email business.reference@yale.edu 

  • Last Updated Mar 23, 2026
  • Views 11
  • Answered By Erin Wachowicz

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