Q: I'm trying to access OverDrive but I'm getting an error message.
Answered by: Laura Galas
If you are receiving an error message from Overdrive, try these options:
Clear your cache and cookies
- Tap Home menu, then Settings.
- Tap Delete app cookies, then tap Delete app cookies again to confirm.
In browser
If you are off-campus and were reading an Overdrive book in your browser, make sure you have authenticated using your NetID and password. You can do this by either:
- Refreshing your browser session (you may loose your spot in the book),
- Accessing the title again via Quicksearch to re-start your off-campus access, or
- if that does not work you can sign into Cisco AnyConnect VPN
For information on off-campus access (not using VPN) see the video below.
Re-install the Overdrive app on your device
Please note: This option is only for users using the Overdrive app. You will lose your title and download history with this option.
- You will first need to de-authorize the app by going to the app Home menu
- Select Account, then Sign Out
- Select Settings then Adobe ID
- Make a note of the email address you used to authorize the app (you'll need it to sign in with later), then select Deauthorize
- Tap the icon in the top-left corner to open the Home menu
- Uninstall the OverDrive app
- This will remove all data in the app, including downloaded titles and history.
- Restart your device
- Reinstall the OverDrive app
Still having problems? E-mail askyalelibrary@yale.edu.