Answered By: Laura Sider
Last Updated: Nov 05, 2019     Views: 76

Q: I'm trying to access Overdrive but I'm getting an error message.
Answered by: Laura Sider

First try clearing your cookies.

  1. Tap Home menu, then Settings
  2. Tap Delete app cookies, then tap Delete app cookies again to confirm.

 

If this doesn't work, Un-install and re-install your app.

Please note, you will lose your title and download history with this option.

 

  1. You will first need to deauthorize by going to the Home menu, tapping Account, then Sign Out.
  2. Tap Settings, then Adobe ID. Make a note of the email address you used to authorize the app (you'll need it to sign in with later), then tap Deauthorize.
  3. Tap the icon in the top-left corner to open the Home menu.
  4. Uninstall the OverDrive app. This will remove all data in the app, including downloaded titles and history.  
  5. Restart your device.
  6. Reinstall the OverDrive app.

 

Still having problems? Email askyalelibrary@yale.edu

Related Questions