Answered By: Ro Ross
Last Updated: Nov 14, 2023     Views: 1461

Q: I submitted a print job to the printer but it isn’t showing up in my print queue. Why? (for non-Yale library visitors)
Answered by: Ro Ross

The visitor login you obtain from the Sterling Library Service Desk differs from your PaperCut username. Because the BluePrint printers use the username of the computer login, you cannot print directly from the computer. Instead, you must create a Papercut account and upload the files to the printer queue. You may also use this method to print from a personal computer.

To upload a print job to the print queue:

1. Log into your PaperCut account, click "Web Print", then "Submit a Job".


2. Select one of the four all-campus printer queues, then scroll down to click the green "2. Print Options and Account Selection" button.

blueprint printer queues

  • Student All Campus BW Duplex (Black and White, double-sided)
  • Student All Campus BW Simplex (Black and White, single-sided)
  • BluePrint Color Duplex (Color, double-sided)
  • BluePrint Color Simplex (Color, single-sided)

3. Indicate how many copies you would like to print, then click "3. Upload Documents".

4. Click "Upload from computer" and choose the documents you would like to print. You may select multiple documents at one time. Click "Upload & Complete".

The next webpage will update the submission in real-time within several seconds. The status will change to "Held in a queue" when it is ready to be printed. You can also check the status of your print submissions on the "Jobs Pending Release" webpage.

If both the PaperCut website and the printer queue do not confirm your print job, please contact BluePrint by phone at (203)436-9640 or by email at After 5PM and on weekends, contact Cluster Support at


For more information about the BluePrint/PaperCut print system, please visit the BluePrint website.

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