Answered By: Etrouble Team
Last Updated: Apr 10, 2017     Views: 833

Q: I am unable to access any electronic resources from my computer. How can I fix this?
When I'm at home using VPN, or even while I'm on campus on the Yale network, I cannot access electronic resources from my personal laptop. What can I do to resolve this?
Answered by: Etrouble Team

Sometimes, the personal settings on your computer may interfere with your ability to access subscribed electronic content (e.g. journals, databases) via the Yale network. Many publishers and third-party providers require bits of data (i.e. cookies) to be sent and received by your computer in order to authenticate your credentials and thus allow access to the subscribed content.

  1. Make sure you have cookies enabled on your web browser. For more information see this answer.
  2. If enabling cookies does not work, try clearing your browser's cache and cookies and then restarting the browser. Sometimes cookies collected in previous sessions will actually disallow access to certain electronic resources. For complete instructions on how to clear your cache and cookies see this guide.

If you're still experiencing problems, take a look at the related Questions and Answers below, or send inquiry to

What does clearing my cache and cookies do?

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