Answered By: Laura Sider
Last Updated: Apr 10, 2017     Views: 38

Q: I'm trying to connect to a database but I'm being prompted for a login and password. What should I do?
Answered by: Laura Sider

You should not be prompted for a login when you connect to our databases. Make sure you're connected to the Yale Network if you are off-campus by installing the Virtual Private Network (VPN). This tool registers your computer's IP Address with the Yale Network, ensuring uninterupted access to all of our electronic resources. More information is available here: http://web.library.yale.edu/help/off-campus-access-vpn

If you have logged into VPN but cannot access Yale resources, try clearing the cache and cookies on your computer and then restarting VPN using the instructions below:

1.       Close out of your current browser sessions and log out of the VPN.  

2.       Clear your cache and cookies* before restarting the VPN. Click here for a guide on how to do this.

3.       Log onto the VPN and open a new browser session.

4.       You can test your VPN by going to this website: http://www.library.yale.edu/about/ip.php  

 

If you have already cleared your cache and checked your VPN connection and still can’t access this page, you may want to try another web browser.  

What does clearing my cache and cookies do?

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