Answered By: Laura Sider Last Updated: Mar 09, 2017 Views: 98
If you are traveling internationally and need to connect to Yale secure sites, the Virtual Private Network (VPN) or to your webmail, you will need to authenticate.
If your smart phone/cell phone has service/data, you can continue to recieve prompts or SMS passcodes from DUO Security.
If you cannot use your cell phone to receive a prompt or a passcode through SMS, you have the following options.
1) You can request a phone call to a registered international line.
2) You can use the DUO app to generate a passcode.
Tap the key icon to generate a passcode.
Enter the passcode into the passcode field on the DUO security page.
You can also generate a passcode using an MFA token. More information about where to pick up a token, free of charge, is available here.