Answered By: Laura Sider Last Updated: Apr 10, 2017 Views: 252
If you have logged into VPN but cannot access Yale resources, try clearing the cache and cookies on your computer and then restarting VPN using the instructions below:
1. Close out of your current browser sessions and log out of the VPN.
2. Clear your cache and cookies before restarting the VPN. Click here for a guide on how to do this.
3. Log onto the VPN and open a new browser session.
4. You can test your VPN by going to this website: http://www.library.yale.edu/about/ip.php
If you have already cleared your cache and checked your VPN connection and still can’t access this page, you may want to try another web browser.