Answered By: Laura Sider
Last Updated: Mar 09, 2017     Views: 633

Q: What is the process for connecting to the Virtual Private Network (VPN) now that I have to use Multifactor Authentication/Duo Security?
Answered by: Laura Sider

When you are connecting to the VPN while off-campus, you will receive a prompt to enter your netID, password and multifactor authentication.

To fill in the “multifactor authentication” field, you can choose one of the following options.

1) Push - to receive a prompt to authenticate through your mobile device (you must have the DUO app)

2) SMS - you may request a passcode through SMS

3) Phone - to authenticate via phone

Below, you'll find step-by-step instructions for authenicating using each option.

PUSH

If you opt to use the "Push" option, type “push” into the "multifactor authentication" field. This will send a notification to your registered mobile device. 

When you “Approve” this prompt, you will be automatically logged into VPN.

PHONE CALL

If you choose “Phone” when authenticating, you will receive a phone call from our Yale IT Department. When you answer the phone, select “1” to authenticate (or "0" to report fraud.)

SMS:

You can have a passcode sent to your mobile device when you type "SMS" in the multifactor authentication field.

Enter the passcode into the multifactor authentication field, then click "Okay."

You may also authenticate using a password generated through the DUO app. Click on the DUO app on your mobile device.

Select the "key" icon to generate a passcode.

Enter the passcode in the blank "multifactor authentication" field and click okay.

Still have questions? Contact Yale IT at 203-432-9000 or click here for more info on Multifactor Authentication.

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