Answered By: Rowillie Ross
Last Updated: Mar 09, 2017     Views: 60

Q: I tried to print something but I didn't get what I needed. What should I do?
Answered by: Rowillie Ross

If you tried to print a specific print job but

a)     received a different document or
b)     the printer made a mistake with printing your document (i.e. did not print all pages of the job, misprinted one or more of the pages, etc.)

you can request a refund for that specific print job. Log into your PaperCut account at www.yale.edu/papercut. On the left side, click “Recent Print Jobs”.


The next webpage will display all of your recently printed documents. Click the “Request Refund” link.

 

Fill out the form explaining the problem, and the BluePrint staff will contact you about your request within the next business day.

If your print job gets interrupted (i.e. paper jam), you may be able to request a partial refund.

You can report the printer problem to Cluster Support at cluster.support@yale.edu or you can ask the assistants at the library service desks to report the problem for you. Cluster Support will then send out a Support Tech to fix the problem; however, we cannot guarantee that the response will be immediate.

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